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Travel Updates

Last Updated: 8.00pm 22nd November 2021

COVID-19 Coronavirus Update

The global COVID19 pandemic continues to create widespread uncertainty across the whole travel sector and we understand that in the current situation, your travel plans may well need to change. We are doing all we can to be as flexible as possible as the current situation evolves, our team are here to support customers throughout. Due to the volume of passengers affected, we request that you do not call us regarding your forthcoming holiday.

Our approach will follow our well-established process: 

  • If you are due to travel imminently, alternative options will be discussed with you. This will include transferring to a future date or receiving a future holiday credit note.
  • If your holidays has been affected and is due to travel in the coming months, please be assured we have not forgotten you, we are working through all affected bookings in a departure date basis. We ask you be patient at this time and wait for us to call you and avoid calling our contact center.

Australia Holiday Interruptions

Journeys Beyond

Due to ongoing border interruptions there are some services affected on the Ghan, Indian, Pacific and Great Southern. Please see https://journeybeyondrail.com.au/covid-19-update/ for details

Cruise Line Itinerary Amendments & Important Travel Information

If you have a Cruise booked it may have been affected please see below links to all replated cruise lines.

Azamara

Please refer to their website for further details here

Celebrity Cruises

Please refer to their website for further details here

Cunard

For the latest cruise updates please click here

Holland America Line

For the latest cruise updates please click here

MSC

Please refer to their website for further details here

NCL

For the latest cruise updates please see below.

  • Ship - Suspended Through.
  • Norwegian Pearl - December 7, 2021.
  • Norwegian Jewel - January 9, 2022.
  • Norwegian Spirit - January 28, 2022.
  • Norwegian Sun - January 18, 2022.

P&O Australia Cruises

For the latest updates please click here

Princess Cruises

For the latest updates please click here.

Royal Caribbean Cruise Lines

For the latest updates please click here.

Silversea

For the latest updates please click here

My holiday has been cancelled

If your holiday has been cancelled by your cruise line, or you are unable to travel due to restrictions either in your home country or the country you’re travelling to, you do not need to contact us, we plan to contact you as soon as possible with more specific information on your options. We are currently assisting passengers travelling in strict date order and therefore we would appreciate your patience during this time.

I'd like to cancel my booking

If your holiday has not been cancelled our standard booking conditions apply. We will continue to monitor local health authorities, the FCO and all relevant governmental advice and will review all holidays and update passengers if circumstance change.

Should the The Foreign and Commonwealth Office (FCO), global or local health authorities advise against travel or impose severe restrictions on movement within a country which directly affects your holiday itinerary, we will be in contact to discuss your options.

Your health and safety

The situation is changing rapidly, with updates altering daily. It is unknown what a country’s response to the virus will be, including travel exclusions but we’ll make it our top priority to know and inform you of the latest news that might affect your holiday.

Our customers’ health and safety is our first priority, and you can be assured that we always follow advice from The Foreign and Commonwealth Office (FCO) on where it is safe to travel. This is monitored regularly and will communicate with customers if we believe that there is an increased risk in travel to a country.

See the latest travel advice from The Foreign and Commonwealth Office (FCO) and the Australian Government Department of Health

The team at Imagine Cruising are working closely with our travel partners to fully understand the potential impact on future travel arrangements to these regions, with an immediate focus on those who are currently on holiday, or who are travelling in the next week.

Please continue to refer to this page for further updates and we thank you for your patience. 

https://www.health.gov.au/health-topics/novel-coronavirus-2019-ncov