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Frequently Asked Questions

We have listed our most frequenly asked questions and answers about travelling with Imagine Holidays. Please pick a category that best suits your enquiry.

Documentation and Tickets

Q: WHEN WILL I RECEIVE MY BOOKING CONFIRMATION?

A: All confirmation and receipts will be sent out within 3 working days from when the booking was made.

Q: MY CONFIRMATION IS INCORRECT, HELP?

A: As a passenger, you have a responsibility to check that all the information is correct on your documents. Please contact us immediately so we can ensure that the relevant operators have the correct information.

Q: I HAVE MOVED, DO I NEED TO INFORM YOU?

A: We will require this information to be put into writing from the lead passenger, along with your full name, reference number and new address details. Please email us at customersupport@imagineholidays.com.au

Q: WHEN WILL I RECEIVE MY TICKETS?

A: Tickets will be sent via email or post no later than 7 days prior to departure, although we do aim to get them to you 2 weeks prior where possible. Please ensure that you log on to your cruise line’s website and complete all the pre-cruise information that they require to enable us to access your tickets in a timely manner. This can be completed in the ‘Manage My Booking’ section on the relevant Cruise line website.

Q: I’VE LOST MY TICKETS – HELP?

A: We can re-issue your tickets, so don’t panic! Please contact our friendly Customer Support Team who will be able to assist you. (Please note an administration fee will be applicable.)

Q: I AM PART OF THE CRUISE LINE OR AIRLINE MEMBERSHIP SCHEME, HOW DO I NOTIFY YOU?

A: At the time of booking, please provide your membership number to our sales advisor. Alternatively, you can also contact our customer support team after the booking has been confirmed and advise these details.  We will then advise the relevant cruise line or airline, so you don’t miss out on any benefits

Q: HOW DO I GET EXTRA LUGGAGE LABELS?

A: Imagine Holidays will send you the cruise line’s luggage labels (if they are provided) with your tickets. If you require more luggage labels please contact our Customer Support Team by phone on (07) 3558 9874, or email customersupport@imagineholidays.com.au who will be able to send you some more.

 
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