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Job Description

Sales Advisor

Department – Sales

Based – Perth & Brisbane

Reporting to – Sales Manager

Working Hours – Full Time. The role includes weekend and evening working on a rota basis.

About Imagine Holidays

Started trading in the UK in 2011, founded by experienced travel entrepreneur and CEO Robin Deller along with co-founder Natalie Maye. Imagine Holidays are experts in creating Cruise and Stay Holidays and are now selling over 50,000 holidays a year with turnover in excess of £140m with industry beating margin and profit metrics.

Our Head Office is in the UK with a team of 135 and we are now trading in Cape Town, South Africa and Australia (Total employees: 250)

In 2015 Dnata Travel, a division of the Emirates Group, took a 51% stake in Imagine Holidays and we have a confident 5-year growth plan.

At Imagine Holidays we pride ourselves on our professional sales team.

As we continue to grow, we are looking for a dynamic, highly driven and focussed person who loves sales and can demonstrate their ability in achieving KPI’s.  In this role there may be future opportunity to travel to one of our offices overseas if you are eager to learn and you have the ability to sell the amazing holidays we provide to our customers. Sales is the first part of the customer journey with Imagine Holidays, therefore we are looking for an individual who has the required passion and skill to provide excellent service to our potential customers.

Typical activities 

  • To service inbound sales calls and understand the customers’ needs, build rapport and offer expert cruise and land holiday solutions
  • Provide excellent service to all of our customers, adapting the approach taken for each call.
  • Create fantastic customer engagement, understand the customer’s requirements, pitch and close the sale
  • Cross sell when required
  • Meeting, or exceeding, company KPI’s for conversion
  • Making accurate cost calculations, and providing customers with quotations quickly and efficiently
  • Produce accurate administration work to complete booking process
  • Work pro-actively as part of a large team of Sales Advisors (circa 30+ people) bringing energy and drive to a fast moving and dynamic environment
  • Work effectively with other departments to ensure understanding of products

The Candidate

Essential

  • Loves sales and enjoys the satisfaction of making a sale.
  • Is results orientated, driven to accomplish goals and have a high degree of self -motivation
  • Must be able to demonstrate empathy, the ability to identify with customers, establish rapport and build relationships.
  • The ability to adapt style to provide the customer with a personalised service
  • Must be able to organise themselves in order to achieve targets.
  • Takes responsibility for actions and results
  • Looks to make improvements when required, with an eagerness to learn.
  • Has a positive, optimistic outlook, with a friendly and outgoing personality
  • Has the ability to thrive under pressure
  • Can demonstrate resilience and focus on opportunities, high quality and business profit.
  • Has excellent communication and listening skills
  • Has excellent IT skills and a good working knowledge of Excel, Word, Outlook and the internet.
  • Can be flexible in approach and able to work extended or additional hours to suit business requirements.
  • Great attention to detail

Desirable

  • Proven sales history with high conversion levels is highly desirable but not essential if you have the willingness and ability to learn
  • Able to understand profit and loss calculations and basic business finance, e.g., gross margin percentages and calculations
  • Cruise travel industry experience is essential. Full training on our systems will be given to the successful candidate.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.