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Last Updated: 8.30pm 21st July 2020 

Cruise & Maritime Voyages enter into administration

As you may have seen in the news, we have been advised that sadly Cruise & Maritime Voyages have entered administration, and therefore all future sailings have been cancelled.

We are currently reviewing the immediate impact of this news for our customers with both past bookings, that have been affected by the Covid-19 pandemic, and also those customers with future bookings in 2020 and beyond.  Once we have assessed the options available, we will be in contact to advise appropriate course of action for your booking.

In the meantime, and most importantly we want to reassure you that your money is 100% secure inline with the ATAS guidelines.

We understand that this is an unsettling time for you, but ask for your patience whilst we work through the next steps as quickly as possible.

Travel Updates

COVID-19 Coronavirus Update

The global COVID19 pandemic continues to create widespread uncertainty across the whole travel sector and we understand that in the current situation, your travel plans may well need to change. We are doing all we can to be as flexible as possible as the current situation evolves, our team are here to support customers throughout. Due to the volume of passengers affected, we request that you do not call us regarding your forthcoming sailing.

Our approach will follow our well-established process: 

  • If you are due to travel imminently, alternative options will be discussed with you. This will include transferring to a future date or receiving a future holiday credit note.
  • If you are travelling in the coming months, we’ll be in touch to discuss the latest situation and options available to you. Please do not call us.

My holiday has been cancelled

You do not need to contact us, we plan to contact you as soon as possible with more specific information on your options. We are currently assisting passengers travelling in strict date order and therefore we would appreciate your patience during this time.

I'd like to cancel my booking

If your holiday has not been cancelled our standard booking conditions apply. We will continue to monitor local health authorities, the FCO and all relevant governmental advice and will review all holidays and update passengers if circumstance change.

Should the The Foreign and Commonwealth Office (FCO), global or local health authorities advise against travel or impose severe restrictions on movement within a country which directly affects your holiday itinerary, we will be in contact to discuss your options.

Your health and safety

The situation is changing rapidly, with updates altering daily. It is unknown what a country’s response to the virus will be, including travel exclusions but we’ll make it our top priority to know and inform you of the latest news that might affect your holiday.

Our customers’ health and safety is our first priority, and you can be assured that we always follow advice from The Foreign and Commonwealth Office (FCO) on where it is safe to travel. This is monitored regularly and will communicate with customers if we believe that there is an increased risk in travel to a country.

See the latest travel advice from The Foreign and Commonwealth Office (FCO) and the Australian Government Department of Health

The team at Imagine Cruising are working closely with our travel partners to fully understand the potential impact on future travel arrangements to these regions, with an immediate focus on those who are currently on holiday, or who are travelling in the next week.

Please continue to refer to this page for further updates and we thank you for your patience. 

https://www.health.gov.au/health-topics/novel-coronavirus-2019-ncov